Billing Policy

Billing Policies

By purchasing the Services, setting up an account to use the Services (“Account”), accessing the information, resources, services, products, and tools Social Eye Media provides, you understand and agree to accept and adhere to the following terms and conditions as stated in this policy (“Billing Policy”)

Refunds

Pre-paid plan subscription fees and management fees are nonrefundable.

General Billing

To the extent the Services or any portion thereof is made available for any fee, you will be required to select a payment plan and provide Social Eye Media information regarding your credit card or debit card (collectively, “Payment Instrument”). Acceptable Payment Instruments are credit or debit cards issued by American Express, MasterCard, Discover and Visa. Checks are not an accepted method of payment at this time.

You represent and warrant to Social Eye Media that such information is true and that you are authorized to use the Payment Instrument. You will promptly update your Account information with any changes (for example, a change in your billing address or credit card expiration date) that may occur.

  • The monthly ad budget is used for your internet advertising (less service fees) (“Monthly Ad Budget”). Monthly Ad Budgets are billed monthly and will reoccur at the same rate unless and until you notify Social Eye Media in writing. 

  • Monthly Ad Budget and management fee amounts are set for a monthly period and cannot be adjusted during any given the monthly term. The adjustment will begin on the next Billing Date (as defined below).

You agree to pay Social Eye Media the amount that is specified in the payment plan in accordance with the terms of such plan subscription and this Billing Policy. You hereby authorize Social Eye Media to bill your Payment Instrument in advance on a periodic basis in accordance with the terms of the applicable payment plan until you terminate your Account, and you further agree to pay any charges so incurred. If you dispute any charges you must let Social Eye Media know within thirty (30) calendar days after the date that Social Eye Media

invoices you.

Social Eye Media reserves the right to change plan subscription prices. If Social Eye Media does make a pricing change, Social Eye Media will provide notice of the change on the Site or in email to you, at Social Eye Media ’s option, at least thirty (30) calendar days before the change is to take effect. The pricing change will take effect on first Billing Date after your initial plan subscription period. Your continued use of the Services after the price change becomes effective constitutes your agreement to pay the changed amount.

Cancellations

You may not cancel the Services during the initial paid for plan subscription period. Cancellations made at the end of the plan subscription period or thereafter, must be submitted in writing to [email protected] and confirmed in writing by a Social Eye Media  representative. Email cancellation requests, alone, do not constitute acceptance of any cancellation. The cancellation is not complete until you receive a writing from the Social Eye Media representative confirming cancellation. Customers are encouraged to keep records of all cancellation communication. Cancellations will take effect on the last day of the billing period in which the cancellation request was received.

 

Closing an Account with Social Eye Media cannot be done by simply canceling the Payment Instrument. Social Eye Media will continue to treat this as an open Account and the billing cycle will continue, resulting in a past due Account that may be turned over to a third-party collection service. It is imperative that Account cancellation is done through a Social Eye Media representative to ensure Account closure.

Cancellation of an Account does not dismiss outstanding invoices. At the time of cancellation, any outstanding balance must be settled. All cancelled Accounts with an outstanding balance may be automatically turned over to a third-party collection service.

Billing Disputes

You agree to provide Social Eye Media thirty (30) if days to attempt settlement of any billing dispute before disputing with any third-party Payment Instrument company or bank. Social Eye Media must be the first option in billing disputes. Should Social Eye Media receive a chargeback from a third-party Payment Instrument company or bank on the customer’s behalf before Social Eye Media has been given a chance to resolve the issue, Social Eye Media has the right to collect on the rendered services and any fees associated with those disputes. Regardless of the outcome of the chargeback, Social Eye Media retains the right to collect on any rendered services or fees that are due. Social Eye Media will submit any disputed amounts to a collection agency. Once a chargeback has been received, Social Eye Media will immediately suspend the Account until the matter is resolved.

 

Refunds

Social Eye Media in Illinois is a limited liability company. This page explains the Social Eye Media billing terms and conditions for the online services provided on or in connection with the services provided by Social Eye Media (the “Services”).

By purchasing the Services, setting up an account to use the Services (“Account”), accessing the information, resources, services, products, and tools Social Eye Media provides, you understand and agree to accept and adhere to the following terms and conditions as stated in this policy (“Billing Policy”) along with the terms and conditions as stated in our Terms of Services and Privacy Policy.

General Billing

To the extent the Services or any portion thereof is made available for any fee, you will be required to select a payment plan and provide Social Eye Media information regarding your credit card or debit card (collectively, “Payment Instrument”). Acceptable Payment Instruments are credit or debit cards issued by American Express, MasterCard, Discover and Visa. Checks are not an accepted method of payment at this time.

You represent and warrant to Social Eye Media that such information is true and that you are authorized to use the Payment Instrument. You will promptly update your Account information with any changes (for example, a change in your billing address or credit card expiration date) that may occur.

Billing Cycle

  • All Payment Instruments are automatically charged on your specific billing cycle date. Customer billing periods typically begin on the day of the month in which your Account was activated (“Billing Date”). If the Payment Instrument is declined on the Billing Date, the Account is disabled. Social Eye Media will attempt to charge the Payment Instrument on file for no more than ten (10) calendar days.

  • Social Eye Media will attempt to charge the Payment Instrument on file for the full term of the contract. All Accounts more than ten (10) calendar days past due may be assessed a late fee, in Social Eye Media ’s sole discretion. No more than three (3) attempts to contact the customer will be made before any late fee is assessed.

  • Any Account that is past due will be disabled until balances are paid in full. When disabled, all access will be suspended, and data will be unavailable.

Plan Subscription Billing

Payments are collected at the beginning of each billing period on the Billing Date. Customers may cancel their plan subscriptions at any time after the plan subscription period has expired. In the event of cancellation, you will still have access to your applications through the end of your current billing period. Social Eye Media will not prorate any portion of unused plan subscription services. All plan subscription fees are nonrefundable.

Cancellations

You may not cancel the Services during the initial paid for plan subscription period. Cancellations made at the end of the plan subscription period or thereafter, must be submitted in writing to [email protected] and confirmed in writing by a Social Eye Media representative. Email cancellation requests, alone, do not constitute acceptance of any cancellation.

 

The cancellation is not complete until you receive a writing from the Social Eye Media representative confirming cancellation. Customers are encouraged to keep records of all cancellation communication. Cancellations will take effect on the last day of the billing period in which the cancellation request was received.

Closing an Account with Social Eye Media cannot be done by simply canceling the Payment Instrument. Social Eye Media will continue to treat this as an open Account and the billing cycle will continue, resulting in a past due Account that may be turned over to a third-party collection service. It is imperative that Account cancellation is done through a Social Eye Media representative to ensure Account closure.

Cancellation of an Account does not dismiss outstanding invoices. At the time of cancellation, any outstanding balance must be settled. All cancelled Accounts with an outstanding balance may be automatically turned over to a third-party collection service.

Billing Disputes

You agree to provide Social Eye Media thirty (30) if days to attempt settlement of any billing dispute before disputing with any third-party Payment Instrument company or bank. Social Eye Media must be the first option in billing disputes. Should Social Eye Media receive a chargeback from a third-party Payment Instrument company or bank on the customer’s behalf before Social Eye Media has been given a chance to resolve the issue, Social Eye Media has the right to collect on the rendered services and any fees associated with those disputes. Regardless of the outcome of the chargeback, Social Eye Media retains the right to collect on any rendered services or fees that are due. Social Eye Media will submit any disputed amounts to a collection agency. Once a chargeback has been received, Social Eye Media will immediately suspend the Account until the matter is resolved.

https://www.socialeyemedia.com/policy

 

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